Health Check: Natural products retailing in 2013 – the findings!

This summer Natural Products magazine carried out the most comprehensive survey ever on the specialist UK natural products retailing channel. We promised that retailers would be the first to hear the findings – and this opening session at Natural Products Live at camexpo is where they will exclusively be unveiled. We asked retailers 27 questions. You’ll hear the answers to all of them including:

• How independent retailers’ sales have fared over the last 12 months
• What retailers see as the trade’s biggest opportunities … and threats
• What’s been happening to footfall and average spend
• Retailers’ top five marketing tools
• What makes a good supplier stand out

Presented by: Jim Manson

Editor of Natural Products Magazine

Driving, converting and keeping customers in today’s retail world

With the acceleration of multichannel retailing and increasing competition, it’s more important than ever that the customer’s experience in store exceeds that of the major players and the Internet-only providers. We explore who is winning, who is losing and why.

• Understand how to drive more traffic to your business
• Create an in store environment where customers want to buy
• Communicate to your customers, to retain them for the long term
• Improve your Key Performance Indicators (KPI’s) and increase your top and bottom line margins

Presented by: Dennis Reid

Dennis has been in retail for over thirty years. Combining that retail background with a knowledger of sports psychology and the burning desire of a professional athlete to be the best he created Retail Performance Specialists.

Get your business noticed with a Google ‘virtual store tour’

The UK is the European leader for online shopping however UK businesses are amongst the worst prepared in Europe to capitalise on this increasing market. With more and more shoppers prepared to research goods and services online prior to purchase and with a rapidly growing mobile Internet population the challenge for traditional ‘High Street’ stores is to attract and engage with potential customers. The Google Business Photos programme is a global initiative to help businesses attract more customers and showcase the inside of their business using innovative and affordable technology. The case study will show how your business can benefit from a Google Business Photoshoot and look at how Staffordshire Health Food shop, Peak Health Food, has made use of this cost effective way of putting their business on the map.

Presented by: Cliff Grainger, AltoPhoto­

Cliff Grainger is director of AltoFoto and is an award winning professional specialist commercial photographer who has been accredited as a Google Trusted Photographer.

How to win and keep new customers - ‘Quick Win’ actions you can take

The UK is the European leader for online shopping however UK businesses are amongst the worst prepared in Europe to capitalise on this increasing market. With more and more shoppers prepared to research goods and services online prior to purchase and with a rapidly growing mobile Internet population the challenge for traditional ‘High Street’ stores is to attract and engage with potential customers. The Google Business Photos programme is a global initiative to help businesses attract more customers and showcase the inside of their business using innovative and affordable technology. The case study will show how your business can benefit from a Google Business Photoshoot and look at how Staffordshire Health Food shop, Peak Health Food, has made use of this cost effective way of putting their business on the map.

Presented by: John Silvestro BA MCIM PGCE MIfL­

John is a leading business coach, acclaimed speaker, writer, lecturer and president of the Business Development Foundation (GB).

Be a local campaigner for natural health choice – and boost your business!

If EU plans to force through the banning of higher-potency vitamins and mineral supplements are realised, the hardest hit people will be you – the independent health food store. CHC’s SOS campaign is your campaign, fighting to preserve consumer access to higher potency supplements and so protect your customers and your role in the local community. Learn how you can get behind the SOS Campaign to establish a premier position for your store as the natural health resource in the local community. Engage with your customers through the SOS Campaign, reinforce your role as a local self-care destination and become the guardian of your customers’ right to access safe, effective and well-established vitamin and mineral supplements.

Presented by: Chris Whitehouse
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Christopher Whitehouse is director of strategy at Consumers for Health Choice and MD of leading political and communications consultancy www.whitehouseconsulting.co.uk

Make your store the centre for your community’s natural health

Growing numbers of health food stores have their own therapy rooms, or work closely with qualified CAM practitioners. And for many retailers it’s a relationship that’s extremely good for business. In this fascinating and inspiring case history, you’ll hear how award-winning shop and clinc Alexandra Worsley Health & Wellbeing has created a highly successful one-stop wellbeing destination for its customers.

Presented by: Joanne Hill
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Joanne Hill (Bsc Hons, Dip CNM, mBANT, NTC, CNHC) is BANT-registered practitioner and owner of the award-winning Alexandra Worsley Health & Wellbeing shop and clinic.

Your staff and employment law – what you need to know

ACAS have presented some of the best, most practical sessions ever at our health store conferences. We are delighted to have them back again, with a timely presentation focusing on the importance of retailers to be aware of the increasingly complex maze of legislation relating to staff, from interviewing correctly and what you can say and ask – and what you can’t!!!!! From staff contracts through to staff disciplinary and dismissals – Find out what help ACAS can offer your business and learn about the value of the ACAS helpline, website and workplace projects and training

Presented by: Janette Crisp ACAS
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Promoting employment relations and HR excellence.